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Privacy Policy

Effective date: 02 July 2026

This Privacy Policy explains how The Decor Signature collects, uses and protects your personal information when you visit our website, contact us, make an enquiry, place an order or use our services.

 

1. Who we are

 

The Decor Signature provides balloon décor, event styling and related products and services.

 

Business contact details:


The Decor Signature
164 Honey Pot Lane
Stanmore
HA7 1EE

Email: Info@thedecorsignature.com
Telephone: 07392 811082

 

For the purpose of UK data protection law, The Decor Signature is the data controller for the personal information we collect and use.

 

2. Information we collect

 

We may collect the following types of personal information:

 

  • Your name

  • Email address

  • Telephone number

  • Billing address

  • Delivery or event address

  • Order details

  • Event date, venue and event requirements

  • Payment information

  • Messages, enquiries and correspondence

  • Website usage information, including cookies and analytics data

  • Marketing preferences, where you choose to receive updates from us

 

We only collect the information we need to respond to your enquiry, process your order, manage your booking, deliver our services, improve our website and meet our legal obligations.

 

3. How we use your information

 

We may use your personal information to:

 

  • Respond to enquiries

  • Provide quotes

  • Process bookings and orders

  • Arrange delivery, collection or event setup

  • Contact you about your order, booking or enquiry

  • Take and manage payments

  • Provide customer support

  • Improve our website, products and services

  • Send marketing updates, where you have agreed to receive them

  • Keep business records

  • Comply with legal, tax and accounting requirements

  • Protect our business, website and customers from fraud or misuse

 

4. Our lawful basis for using your information

 

We rely on different lawful bases depending on how we use your information:

 

Contract: when we need your information to provide quotes, process orders, manage bookings or deliver our services.

 

Legal obligation: when we need to keep records for tax, accounting or legal purposes.

 

Legitimate interests: when we use your information to manage our business, respond to enquiries, improve our services, prevent fraud or keep basic customer records.

 

Consent: when you choose to receive marketing updates or accept non-essential cookies.

 

You can withdraw your consent at any time where we rely on consent.

 

5. Payments

 

If you make a payment, your payment may be processed by a secure third-party payment provider. We do not intentionally store full card details on our website. Payment providers may collect and process payment information in line with their own privacy policies and security procedures.

 

6. Sharing your information

 

We may share your information with trusted third parties where necessary to run our business and provide our services. This may include:

 

  • Website hosting providers

  • Payment processors

  • Delivery or courier services

  • IT and website support providers

  • Booking, email or customer management systems

  • Professional advisers such as accountants or legal advisers

  • HMRC or other authorities where required by law

 

We do not sell your personal information.

 

7. How long we keep your information

 

We only keep your personal information for as long as necessary.

 

In general:

 

  • Enquiry information may be kept for up to 12 months

  • Customer order and booking records may be kept for up to 6 years for tax and accounting purposes

  • Marketing preferences may be kept until you unsubscribe or withdraw consent

  • Website analytics data may be kept according to the settings of the analytics provider

 

When information is no longer needed, we will delete it securely or anonymise it where appropriate.

 

8. Marketing

 

We may send you marketing emails, offers or updates if you have agreed to receive them, or where we are legally allowed to contact you about similar products or services.

 

You can unsubscribe at any time by following the unsubscribe link in our emails or by contacting us at Info@thedecorsignature.com.

 

We will not sell your details to third parties for marketing.

 

9. Cookies

 

Our website may use cookies and similar technologies to make the website work properly, improve user experience, analyse website traffic and support marketing activity.

 

Some cookies are essential for the website to function. Other cookies, such as analytics or marketing cookies, will only be used where required with your consent.

 

You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect how the website works.

 

10. International transfers

 

Some of the systems or service providers we use may process information outside the United Kingdom. Where this happens, we will take steps to ensure appropriate safeguards are in place to protect your personal information.

 

11. How we protect your information

 

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration. This includes using secure systems, limiting access to personal information and working with reputable service providers.

 

However, no website or online service can be guaranteed to be completely secure.

 

12. Your rights

 

Under UK data protection law, you may have the right to:

 

  • Access the personal information we hold about you

  • Ask us to correct inaccurate information

  • Ask us to delete your information

  • Ask us to restrict how we use your information

  • Object to certain types of processing

  • Ask for a copy of your information in a portable format

  • Withdraw consent where we rely on consent

  • Complain to the Information Commissioner’s Office

 

To exercise your rights, contact us at Info@thedecorsignature.com.

 

13. Complaints

 

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

 

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

 

14. Changes to this Privacy Policy

 

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a new effective date.

 

15. Contact us

 

For questions about this Privacy Policy or how we use your personal information, contact:

 

The Decor Signature
164 Honey Pot Lane
Stanmore
HA7 1EE

Email: Info@thedecorsignature.com
Telephone: 07392 811082

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