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Terms & Conditions

Effective date: 02 July 2026

 

These Terms & Conditions apply when you use this website, contact The Decor Signature, place an order, make a booking or purchase products or services from us.

 

By using our website or placing an order, you agree to these Terms & Conditions.

 

1. Who we are

 

The Decor Signature provides balloon décor, event styling, bespoke decorations, event setup services and related products.

 

Business contact details:
The Decor Signature
164 Honey Pot Lane
Stanmore
HA7 1EE

Email: Info@thedecorsignature.com
Telephone: 07392 811082

 

2. Our products and services

 

We may offer:

 

  • Balloon décor

  • Balloon garlands, arches and installations

  • Bespoke event styling

  • Backdrops and display setups

  • Personalised decorations

  • Event hire items

  • Delivery, collection and setup services

  • Retail products available through our website or store

 

All products and services are subject to availability.

 

Because many of our designs are handmade, styled or personalised, slight variations in colour, size, finish and layout may occur. Images shown on the website or social media are for guidance and inspiration only.

 

3. Quotes and bookings

 

Quotes are based on the information you provide, including the event date, location, setup requirements, design style, colours and any requested extras.

 

A quote does not confirm your booking. Your booking is only confirmed once we have accepted your order and received the required deposit or full payment.

 

We reserve the right to refuse or cancel a booking where we cannot fulfil the request, where products are unavailable, where payment has not been made, or where the order is unsuitable for our services.

 

4. Prices

 

All prices are shown in pounds sterling.

 

Prices may vary depending on the design, size, materials, location, setup time, 

access requirements and any bespoke details requested.

 

We reserve the right to update our prices at any time. Price changes will not affect confirmed orders that have already been accepted and paid for, unless you request changes to the order.

 

5. Payment

 

Payment terms will be confirmed at the time of booking or checkout.

 

For event bookings, we may require a deposit to secure the date. The remaining balance must be paid by the date stated on your invoice or booking confirmation.

 

If payment is not received on time, we may pause, cancel or refuse to complete the order or booking.

 

6. Deposits

 

Deposits secure your booking date, planning time, stock allocation and preparation work.

 

Unless we state otherwise in writing, deposits are non-refundable once your booking has been confirmed, because we may have already started planning, ordering materials, reserving stock or turning away other bookings for the same date.

 

7. Changes to bookings

 

If you need to make changes to your booking, you must contact us as soon as possible.

 

We will try to accommodate reasonable changes, but this cannot be guaranteed. Changes may result in additional costs, especially where extra products, labour, travel, setup time or materials are required.

 

Major changes close to the event date may not be possible.

 

8. Customer cancellations

 

Cancellation terms may vary depending on the type of order.

 

For bespoke event styling, personalised products, made-to-order designs and confirmed event bookings, cancellation may result in loss of deposit or other charges where work has already started, materials have been ordered or the event date has been reserved.

 

If you cancel after full payment has been made, any refund will be considered at our discretion and will depend on the stage of preparation, materials purchased, labour completed and time remaining before the event.

 

9. Online orders and cancellation rights

 

For standard non-personalised products bought online, you may have the right to cancel your order within 14 days of receiving the goods.

 

This right may not apply to:

 

  • Bespoke or personalised products

  • Made-to-order items

  • Perishable or short-life items

  • Products that have been used, damaged or altered after delivery

  • Services that have already been fully performed with your agreement

 

To cancel an eligible order, contact us at Info@thedecorsignature.com.

 

Returned items must be unused, in their original condition and returned within the required timeframe. You may be responsible for return delivery costs unless the item is faulty or incorrectly supplied.

 

10. Refunds

 

Refunds for eligible returns will be processed once the item has been received and inspected.

 

Refunds will usually be made to the original payment method.

 

We may reduce a refund if returned items have been handled beyond what is necessary, used, damaged or returned incomplete.

 

Faulty or incorrect items should be reported to us as soon as possible with photos and order details.

 

11. Delivery

 

Delivery charges, dates and times will be confirmed during the order or booking process.

 

Delivery times are estimates and may be affected by traffic, weather, access issues, supplier delays or circumstances outside our control.

 

You are responsible for providing accurate delivery details. We are not responsible for failed or delayed delivery where incorrect information has been provided.

 

12. Collection

 

Where collection is agreed, you must collect your order at the agreed date and time.

 

Once collected, responsibility for the item passes to you. We are not responsible for damage caused during transport, handling, storage or setup after collection.

 

Balloon products are delicate and can be affected by heat, cold, sharp objects, rough handling and vehicle conditions.

 

13. Setup and venue access

 

For event setups, you must ensure that we have safe and suitable access to the venue at the agreed time.

 

You are responsible for confirming with the venue that balloon décor, backdrops, props, hanging decorations, adhesives, stands and other styling items are permitted.

 

We are not responsible for delays, restrictions or issues caused by venue rules, limited access, parking problems, unsafe conditions or lack of preparation.

 

If setup is delayed because of access problems or customer/venue issues, additional charges may apply.

 

14. Outdoor setups

 

Outdoor balloon décor and event styling are more vulnerable to weather conditions, including wind, rain, heat, direct sunlight and cold temperatures.

 

We cannot guarantee the condition or lifespan of balloons or decorations once they are placed outdoors.

 

We may refuse or adapt an outdoor setup if we believe conditions are unsafe or unsuitable.

 

15. Balloon lifespan and care

 

Balloon lifespan can vary depending on the type of balloon, temperature, handling and environment.

 

To help protect balloon décor:

 

  • Keep balloons away from sharp objects

  • Avoid extreme heat, cold and direct sunlight

  • Do not leave balloons in hot vehicles

  • Keep balloons away from pets and young children

  • Handle installations carefully

  • Do not move installed décor unless agreed with us

 

Once the balloons or décor have been delivered, collected or installed, we are not responsible for damage caused by handling, weather, venue conditions or customer actions.

 

16. Hire items and equipment

 

Some items may be provided on a hire basis, including stands, frames, props, plinths, backdrops or other display items.

 

Hire items remain the property of The Decor Signature unless agreed otherwise in writing.

 

You are responsible for keeping hire items safe and in good condition during the hire period. Lost, damaged, broken or unreturned items may be charged at repair or replacement cost.

 

17. Safety

 

Balloons, ribbons, stands, props and decorations should be used responsibly.

 

Children must be supervised around balloons, small parts, ribbons, strings, weights, frames and other décor items.

 

Latex balloons may cause allergic reactions in some people. Please inform us before ordering if latex-free options are required.

 

We are not responsible for injury, damage or loss caused by misuse, interference with installations, unsupervised children, pets, venue conditions or failure to follow care instructions.

 

18. Customer information

 

You are responsible for ensuring that all information you provide is accurate, including names, contact details, delivery address, event address, dates, times, design requirements and venue instructions.

 

We are not responsible for mistakes, delays or extra costs caused by incorrect or incomplete information.

 

19. Photos and social media

 

We may ask to take photos or videos of completed setups for our website, portfolio and social media.

 

If you do not want us to use photos or videos from your event, please tell us in writing before the event.

 

We will not intentionally publish personal details such as your address or private contact information.

 

20. Intellectual property

 

All website content, images, designs, wording, branding, graphics and materials belong to The Decor Signature or are used with permission.

 

You must not copy, reproduce, distribute or use our content without written permission.

 

Bespoke designs, mood boards, concepts and styling proposals remain our intellectual property unless otherwise agreed in writing.

 

21. Website use

 

You must not misuse this website by attempting to hack it, upload harmful material, copy content without permission, interfere with its operation or use it for unlawful purposes.

 

We may update, suspend or remove parts of the website at any time.

 

22. Third-party links

 

Our website may include links to third-party websites or services.

We are not responsible for the content, policies, products or services of third-party websites.

 

23. Liability

 

We will provide our products and services with reasonable care and skill.

 

We are not liable for losses caused by:

 

  • Incorrect information provided by you

  • Venue restrictions or access issues

  • Weather conditions

  • Customer or guest damage

  • Misuse or movement of décor after setup

  • Supplier delays outside our control

  • Events beyond our reasonable control

 

Nothing in these Terms limits or excludes liability where it would be unlawful to do so.

 

24. Events outside our control

 

We are not responsible for delay or failure to perform our obligations where this is caused by events outside our reasonable control, including severe weather, accidents, illness, supplier shortages, transport disruption, venue closure, fire, flood, strikes, public restrictions or other emergencies.

 

Where possible, we will contact you to discuss reasonable alternatives.

 

25. Complaints

 

If you are unhappy with your order or service, please contact us as soon as possible at Info@thedecorsignature.com.

 

Please include your name, order or booking details, photos where relevant and a clear explanation of the issue.

 

We will aim to review the matter fairly and respond within a reasonable timeframe.

 

26. Privacy

 

We use personal information in line with our Privacy Policy.

 

By using our website, making an enquiry or placing an order, you agree that we may use your information to manage your enquiry, order, booking and related services.

 

27. Changes to these Terms

 

We may update these Terms & Conditions from time to time.

 

The latest version will be posted on our website with the effective date shown above.

 

28. Governing law

 

These Terms & Conditions are governed by the laws of England and Wales.

 

Any disputes will be handled by the courts of England and Wales.

 

29. Contact us

 

For questions about these Terms & Conditions, contact:

 

The Decor Signature
164 Honey Pot Lane
Stanmore
HA7 1EE

Email: Info@thedecorsignature.com
Telephone: 07392 811082

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