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Shipping policy

Effective date: 02 July 2026

 

This Shipping Policy explains how The Decor Signature handles delivery, collection and shipping for products, balloon décor, event styling and related services.

 

1. Who we are

 

The Decor Signature provides balloon décor, event styling, bespoke decorations, event setup services and related products.

 

Business contact details:

The Decor Signature
164 Honey Pot Lane
Stanmore
HA7 1EE

Email: Info@thedecorsignature.com
Telephone: 07392 811082

 

2. Delivery areas

 

We offer delivery and event setup services across selected areas, including London, Surrey and surrounding locations, subject to availability.

 

Delivery availability and charges may vary depending on:

 

  • Delivery address

  • Event location

  • Size of the order

  • Type of products ordered

  • Setup requirements

  • Travel distance

  • Parking and access

  • Date and time requested

 

If your address is outside our usual delivery area, please contact us before placing an order.

 

3. Delivery options

 

Depending on the product or service ordered, we may offer:

 

  • Local delivery

  • Event venue delivery

  • Full event setup

  • Collection from our Stanmore location

  • Courier shipping for selected suitable products

 

Not all products are suitable for courier delivery. Balloon installations, fragile items, large displays, hire items and bespoke event setups may require local delivery or professional setup.

 

4. Delivery charges

 

Delivery charges will be shown at checkout or confirmed in your quote, invoice or booking confirmation.

 

Delivery charges are calculated based on the order type, location, distance, setup requirements and any special access requirements.

 

Additional charges may apply for:

  • Long-distance delivery

  • Timed delivery slots

  • Early morning or late evening setup

  • Parking charges

  • Congestion charges, ULEZ or similar charges

  • Difficult access

  • Waiting time

  • Additional staff or setup time

 

5. Delivery times

 

We will aim to deliver your order on the agreed date and within the agreed timeframe where possible.

 

Delivery times are estimates and may be affected by traffic, weather, parking, venue access, supplier delays or other circumstances outside our control.

 

For event bookings, we recommend allowing enough time before your event begins for delivery, setup and any final adjustments.

 

6. Standard online product delivery

 

For standard products purchased online, we will aim to dispatch or deliver your order within the timeframe stated at checkout or in your confirmation email.

 

If no specific delivery timeframe has been agreed, we will aim to deliver within 30 days of your order being accepted.

 

If we are unable to fulfil your order within a reasonable timeframe, we will contact you to discuss your options.

 

7. Bespoke and made-to-order products

 

Many of our products and services are bespoke, personalised, handmade or prepared specifically for your event.

 

Processing times for bespoke or made-to-order products may vary depending on the design, materials, stock availability and order complexity.

 

Estimated completion or delivery dates will be discussed at the time of booking or order confirmation.

 

8. Event setup delivery

 

Where your booking includes event setup, we will deliver and install the agreed décor at the event location.

 

You are responsible for ensuring:

 

  • The venue allows balloon décor, backdrops, props and styling items

  • The venue is open and accessible at the agreed time

  • Parking or loading access is available

  • We are informed of any access restrictions

  • The setup area is clean, safe and ready

  • Any required permissions have been obtained from the venue

 

If we are delayed because of venue access issues, incorrect information, parking problems or unsafe conditions, additional charges may apply.

 

9. Collection

 

Where collection is agreed, you must collect your order from:

 

The Decor Signature
164 Honey Pot Lane
Stanmore
HA7 1EE

 

Collections must be made during the agreed collection window.

 

Once collected, responsibility for the order passes to you. We are not responsible for damage caused during transport, storage, handling or setup after collection.

 

Balloon products are delicate and should be transported carefully in a clean, suitable vehicle with enough space.

 

10. Failed delivery

 

It is your responsibility to provide accurate delivery details and ensure someone is available to receive the order at the agreed time.

 

If delivery fails because:

 

  • The address is incorrect

  • No one is available to receive the order

  • The venue is closed

  • Access is restricted

  • Parking or loading access is unavailable

  • We are refused entry

  • The delivery area is unsafe

 

We may charge for redelivery, waiting time or cancellation costs.

 

For time-sensitive products such as balloons or event décor, refunds may not be available where failed delivery is caused by incorrect information or lack of access.

 

11. Damaged or incorrect items

 

Please check your order as soon as it is delivered or collected.

If an item arrives damaged, faulty or incorrect, contact us as soon as possible at Info@thedecorsignature.com and include:

 

  • Your name

  • Order or booking details

  • A description of the issue

  • Clear photos of the item and packaging, where relevant

 

We will review the issue and offer an appropriate solution where required.

 

We are not responsible for damage caused after delivery, collection or setup, including damage caused by handling, movement, weather, heat, cold, pets, children, guests or venue conditions.

 

12. Balloon care after delivery

 

Balloon products are delicate and can be affected by temperature, sunlight, wind and handling.

 

To protect your order:

 

  • Keep balloons away from sharp objects

  • Avoid direct sunlight and extreme heat

  • Do not leave balloons in hot vehicles

  • Keep balloons away from cold outdoor conditions where possible

  • Do not pull, drag or move installations unless agreed

  • Keep balloons away from pets and young children

  • Store balloons indoors where possible

 

We cannot guarantee the lifespan of balloons once they have been delivered, collected or installed.

 

13. Outdoor deliveries and setups

 

Outdoor balloon décor is affected by weather conditions, including wind, rain, direct sunlight, heat and cold.

 

We cannot guarantee the condition or lifespan of outdoor balloon décor after setup.

 

If weather conditions are unsafe or unsuitable, we may need to alter, postpone or refuse an outdoor setup. Where possible, we will discuss alternatives with you.

 

14. Courier shipping

 

Selected products may be suitable for courier shipping.

 

Courier delivery times are estimates only and may vary depending on the courier provider.

 

We are not responsible for courier delays caused by weather, strikes, transport disruption, incorrect addresses or circumstances outside our control.

 

If your courier-shipped item arrives damaged, you must contact us promptly with photos of the item and packaging so we can review the matter.

 

15. Shipping restrictions

 

Some products cannot be shipped by courier due to size, fragility, personalisation, perishability or setup requirements.

 

These may include:

  • Balloon garlands

  • Balloon arches

  • Large installations

  • Backdrops

  • Plinths

  • Props

  • Hire items

  • Fragile décor

  • Bespoke event setups

 

 

These items may require local delivery, collection or professional setup.

 

16. International shipping

 

We currently focus on UK-based services and delivery.

International shipping is not available unless agreed in writing before purchase.

 

17. Returns and cancellations

 

Shipping and delivery terms should be read alongside our Terms & Conditions and Returns Policy.

 

Standard non-personalised products bought online may be eligible for cancellation and return under UK distance-selling rules.

 

Bespoke, personalised, made-to-order, perishable or event-specific items may not be eligible for cancellation or return unless faulty or incorrectly supplied.

 

18. Contact us

 

For questions about delivery, collection or shipping, contact:

 

The Decor Signature
164 Honey Pot Lane
Stanmore
HA7 1EE

Email: Info@thedecorsignature.com
Telephone: 07392 811082

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