The Decor Signature Trade Terms
Effective date: 10 October 2026
These Trade Terms apply to business customers approved to use The Decor Signature's private wholesale service. They should be read alongside the product information shown in the private wholesale catalogue and any other policies expressly linked during the ordering process.
1. Eligibility and trade-account approval
The Decor Signature trade service is intended for legitimate businesses, including balloon and event decorators, event planners, party suppliers, venues, florists and retailers. The Decor Signature may request information reasonably required to validate an application.
Submitting an application does not guarantee approval. Trade access is granted only after manual review and assignment of the Wholesale Customer role to the approved Wix member account.
2. Account access and security
Approved customers must use the approved business email address and keep their Wix login credentials secure. Account credentials and private trade information must not be shared with an unapproved person or business.
The Decor Signature may suspend or withdraw trade access where there is account misuse, fraudulent activity, a material breach of these Trade Terms, inappropriate account sharing or resale activity, or another reasonable business or security concern. Any decision will be made on a proportionate basis having regard to the circumstances.
3. Products and availability
Products may be ordered only when verified Decor Signature inventory is available. Oaktree supplier availability does not represent Decor Signature stock. Customers should check the product description, selected variant, selling unit and pack information before ordering.
Product images are intended to identify the relevant product or variant. Minor screen or production differences do not alter the customer's obligation to check the written product information.
4. Prices and VAT
Wholesale prices displayed in the private catalogue include VAT where applicable. The price shown at checkout applies to the order, subject to correction of a clear technical or data error before acceptance.
5. Selling units and packs
Products are sold in the selling unit shown on the product page. Supplier packs are not broken. The quantity selected at checkout represents complete customer-sellable packs, cases or individual units as described for that product.
6. Orders
Orders are placed online through Wix using the approved customer account. The customer is responsible for checking the product, variant, SKU-equivalent selection, selling unit, quantity, delivery or collection method, billing details and total before submitting the order.
7. Order acceptance
Submitting an order is an offer to purchase. An initial automated acknowledgement confirms only that the order has been received and is not acceptance where it is separate from the order confirmation.
The order becomes contractually accepted when The Decor Signature sends the order confirmation following successful payment.
The Decor Signature may contact the customer before acceptance if a clear product, price, availability, payment or account issue requires correction.
8. Payment
Payment is made online at checkout. Credit accounts, invoice terms and 30-day payment terms are not currently offered.
9. Delivery territory and charge
Wholesale delivery is available to England, Scotland and Wales. Northern Ireland, Jersey, Guernsey, other Channel Islands, the Isle of Man and international destinations are excluded at launch.
The standard wholesale delivery charge is £20.00 including VAT per order. No free-delivery threshold, order-value tier or additional postcode or parcel surcharge applies under the approved launch model.
10. Collection
Collection is available from 164 Honeypot Lane, Edgware, Stanmore HA7 1EE between 9:00am and 6:00pm, Sunday to Saturday.
Customers must wait for the Ready for Pickup notification before travelling. An order is not ready for collection merely because payment has been received. Customers should bring their order confirmation and follow any reasonable handover instructions.
11. Dispatch and tracking
The customer-facing dispatch expectation is within 48 hours, subject to payment confirmation, verified stock availability and operational conditions. Dispatch and delivery timings are estimates rather than guarantees and may be affected by circumstances outside The Decor Signature's reasonable control.
Carrier wording remains carrier-neutral. Tracking is provided where available for the selected service.
12. Cancellations before dispatch
A wholesale customer may request cancellation where the order has not been dispatched and has not been prepared as a personalised, custom or special-order item.
A cancellation request is not effective until confirmed by The Decor Signature. If cancellation is accepted after payment, the authorised refund will be processed through the original order and payment workflow where practicable.
13. Non-faulty and change-of-mind returns
Non-faulty wholesale goods are not returnable because the customer has changed their mind. These are business-to-business sales.
If The Decor Signature exceptionally agrees in writing to accept a non-faulty return, the goods must be unused, unopened, complete and resaleable unless otherwise agreed. The customer is responsible for the return shipping cost and for the goods until they are received by The Decor Signature. Exceptional acceptance does not create an ongoing change-of-mind return right.
14. Damaged, defective or incorrect goods
The customer should inspect the order promptly and notify The Decor Signature within 48 hours of delivery or collection if goods are damaged, defective or incorrectly supplied.
The customer must provide the order details and may be required to provide reasonable photographs of the goods and packaging, and to retain the packaging while the claim is reviewed.
Where goods are verified as damaged, defective or incorrectly supplied and The Decor Signature requires their return, The Decor Signature will arrange or pay the reasonable agreed return shipping cost. The appropriate remedy will be confirmed after the claim has been reviewed, taking account of the circumstances and applicable law.
15. Personalised, custom and special-order goods
Personalised, custom or specially sourced wholesale goods are non-returnable unless they are faulty, damaged or incorrectly supplied.
The cancellation restriction in section 12 also applies once preparation or sourcing of such goods has begun.
16. Refunds
An approved refund will be processed through the original Wix order and payment workflow where practicable. The amount and method will reflect the approved cancellation, return or goods-problem decision.
No refund, credit, replacement or other remedy is confirmed until The Decor Signature has reviewed the relevant order and available evidence, except where applicable law requires otherwise.
17. Account suspension or withdrawal
Trade access may be suspended or withdrawn for the grounds described in section 2. Removing the Wholesale Customer role removes access to the private wholesale catalogue and prices but does not remove any rights or obligations arising from an order already accepted.
18. Liability and legal-review status
Nothing in these Trade Terms excludes or limits liability where doing so would be unlawful.
No additional contractual liability cap or sweeping exclusion has been inserted because solicitor-approved liability wording has not been supplied. Legal review is recommended before commercial launch.
19. Changes to the trade service or these terms
The Decor Signature may update products, availability, prices, account arrangements and these Trade Terms prospectively. The version applying to an accepted order will be the version presented or linked as applicable when that order was placed, subject to any change required by law or expressly agreed with the customer.
20. Contact details
The Decor Signature
164 Honeypot Lane
Edgware, Stanmore
HA7 1EE
Email: Info@thedecorsignature.com